Ames, IA

• Provide telephone, online or in-person support for clients in a fast-paced environment and prioritize multiple issues effectively.
• Continually develop product expertise by reviewing new functionality, testing new product issues, and utilizing company resources.
• Ensure effective resolution of client inquiries and problems on Tyler Tax Software Suite.
• Analyzes and resolves client support issues referred and ensure action by software developers if required.
• Train client staff and internal groups on use of Company software to ensure client satisfaction with the product.
• Anticipates and resolves issues.
• Updates appropriate reports and databases to track progress and define issues.

• Degree in Accounting or Business. Equivalent work experience may substitute for degree requirement. Experience with Governmental Accounting a plus.
• Minimum of 1-3 years experience required in one or more of the following: Client relations, particularly in a technical environment; technical business analysis.
• Knowledge of county/municipal government property valuation/assessment in public or private sector, county/municipal government property tax billing and collection in public or private sector.
• Excellent interpersonal skills.
• Excellent decision making and problem solving skills.
• Strong organizational skills.
• Strong analytical ability, particularly in a technical environment.
• Excellent written and oral communication skills.
• Knowledge of Microsoft Suite.

• A meticulous eye for detail.
• Ability to cope with conflicting demands and prioritize tasks.
• Strong interpersonal skills.

Open until filled.

To apply, email your resume and cover letter in word format.
E-mail: amesjobs@tylertech.com